{
  "shipping": {
    "title": "Shipping Policy",
    "summary": "Free delivery across the United Kingdom on orders of GBP 50 and over. Below that the only method offered is Express Delivery at GBP 22, which is also available above the threshold as a paid upgrade; no separate express delivery time is quoted. Orders are handled in 24 to 48 hours and delivered in up to 10 days after that, tracked; most orders arrive in 5 to 7 days. This store ships within the United Kingdom only.",
    "content": "Shipping and delivery Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. What delivery costs Free on orders of £50 or more. £22 below that. On an order under £50 the only method offered is Express Delivery, at that price. £22 for Express Delivery on an order of £50 or more, if you choose it instead of the free service. Express Delivery is our fastest tracked service. We have never published a separate transit time for it, so we are not going to put a number here that we cannot stand behind. If you need an order by a particular date, email us before you order. How long it takes Allow up to 10 days for delivery after a 24 to 48 hour handling time while the order is picked and packed. Most orders arrive in 5 to 7 days, and most leave us within 24 hours. Addresses in the Highlands and islands can sit at the longer end. Where we deliver Everywhere in the United Kingdom, including London, Birmingham, Manchester, Glasgow, Liverpool, Leeds, Sheffield, Edinburgh, Bristol, Leicester, Coventry, Cardiff, Belfast, Nottingham, Newcastle upon Tyne. UK addresses only. The checkout takes a UK delivery address with its postcode. Who carries it FedEx, UPS, Royal Mail and DHL, depending on where the parcel is going. Tracking You get an email with a tracking number as soon as your order ships, usually 24 to 48 hours after you order. If it has not arrived, check the junk folder first, then use Track Your Order . For logistical reasons items in the same order may be sent in separate packages. More than one tracking number is normal rather than a mistake. If something goes wrong Tracking that has not moved for more than one business day, a parcel that has not arrived, or a delivery marked complete that is not on your doorstep: email theteam@bedlinenshop.co.uk with the order number and we will chase the courier. If we have not delivered within 30 days of your order, or by a date we agreed with you, you can ask us to deliver within a further reasonable time. If we still do not, you can end the contract and we refund everything you paid. That is your right under the Consumer Rights Act 2015. Who you are dealing with Bed Linen Company UK, a division of Caruso Consulting Co Ltd. UK administration office: Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Registered address: Suite 10, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@bedlinenshop.co.uk .",
    "url": "https://bedlinenshop.co.uk/shipping/"
  },
  "returns": {
    "title": "Returns Policy",
    "summary": "UK law (the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013) gives 14 days from delivery to cancel an online purchase; the shop's own policy also accepts returns within 15 days of purchase, whichever is later. The item should be unused, with proof of purchase and in its original packaging where possible, and the customer pays the return postage. The price and the standard delivery charge are refunded, except any extra paid for Express Delivery when free delivery was available. An order can be cancelled free of charge until it ships. A faulty, damaged or incorrect item is repaired, replaced or refunded with return postage paid by the shop, and rights under the Consumer Rights Act 2015 are unaffected.",
    "content": "Refunds and returns Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Changing your mind: 14 days from delivery UK law gives you 14 days from the day your order is delivered to cancel the purchase, without giving a reason. Our own policy also accepts returns within 15 days of purchase. Whichever of the two gives you longer applies. To cancel, tell us before the period ends. An email to theteam@bedlinenshop.co.uk with your order number is enough, or you can use the model form below. Then send the item back within 14 days of telling us. What you pay and what we refund You pay the cost of posting the item back to us. We refund the price you paid and the standard delivery charge, except any extra you paid to choose Express Delivery when free delivery was available. The refund goes back to the payment method you used, or is held as credit against a future order if you ask for that. We make the refund within 14 days of receiving the item back, or of you showing us it has been sent if that is sooner. In practice we process a refund within 24 to 48 hours of the item arriving. The condition of the item Please send it back unused, with your receipt, order confirmation or other proof of purchase from this website, and in its original packaging where you can. You may handle an item as you would in a shop to see what it is like. If it has been used beyond that, the law lets us reduce the refund by the loss in value. We cannot accept returns of items bought from other retailers. Cancelling before it ships You can cancel free of charge until the order ships. Most orders ship within 24 hours, so email us within 12 hours of ordering to be sure of catching it. Faulty, damaged or incorrect items This applies to everything we sell and nothing above affects it. If your order arrives faulty, damaged, not as described, or is not what you ordered, email us straight away with the order number and photographs. We repair it, replace it or refund you at no cost to you, and we pay the return postage. If an order does not arrive, tell us and we will chase it with the courier. Your rights under the Consumer Rights Act 2015 are not affected by anything on this page: goods must be as described, fit for their purpose and of satisfactory quality, and within 30 days of delivery you can reject faulty goods for a full refund. Model cancellation form Complete and return this form only if you wish to cancel the contract. You can copy it into an email. To: Bed Linen Company UK, Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Email: theteam@bedlinenshop.co.uk I hereby give notice that I cancel my contract of sale of the following goods: [item] Ordered on [date] / received on [date] Name: [your name]. Address: [your address]. Date: [date] Who you are dealing with Bed Linen Company UK, a division of Caruso Consulting Co Ltd. UK administration office: Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Registered address: Suite 10, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@bedlinenshop.co.uk .",
    "url": "https://bedlinenshop.co.uk/refunds-and-returns/"
  },
  "privacy": {
    "title": "Privacy Policy",
    "summary": "How Bed Linen Company UK collects, uses, shares and protects personal data under the UK GDPR and the Data Protection Act 2018, including cookies and analytics.",
    "content": "Privacy policy Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who is responsible for your information Bed Linen Company UK, a division of Caruso Consulting Co Ltd. UK administration office: Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Registered address: Suite 10, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@bedlinenshop.co.uk . We are the controller of the personal data described here. What we collect and why We collect your name, email address, phone number, delivery address, the contents of your order and any messages you send us. We use them to take and deliver your order, to answer your questions, to prevent fraud and keep the website secure, and to keep the business records the law requires. The lawful basis is the contract with you for orders and support, our legal obligations for records, our legitimate interest in running a secure shop, and your consent for optional analytics. Stripe or PayPal processes your payment details on its own service. This website does not see or store your full card details. Who receives information We share only what each needs with our payment providers, our hosting and order-storage providers, our email and customer-support tools, and the courier that delivers your order. We do not sell personal data. Transfers outside the UK Some of these providers, and our own team, process information outside the United Kingdom. Where they do, we rely on UK adequacy regulations or the International Data Transfer Agreement or Addendum approved under UK law. How long we keep it Order and payment records are kept for six years, the period UK law expects business and accounting records to be kept. Other information is kept only as long as it is needed for the purpose it was collected for. Your rights You can ask for a copy of your information, have it corrected or erased, restrict or object to how we use it, take it with you, and withdraw consent at any time. Email theteam@bedlinenshop.co.uk . You can also complain to the Information Commissioner's Office at ico.org.uk . Cookies and analytics Essential browser storage keeps your cart and your cookie choice. Analytics and advertising cookies are set only after you accept them. See the cookie policy .",
    "url": "https://bedlinenshop.co.uk/privacy-policy/"
  },
  "terms": {
    "title": "Terms & Conditions",
    "summary": "The terms that apply when you use the website and buy from Bed Linen Company UK.",
    "content": "Terms and conditions Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order. Who you are contracting with Bed Linen Company UK, a division of Caruso Consulting Co Ltd. UK administration office: Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Registered address: Suite 10, 47 Moo 1, T. Nawoong, Meaung, Phetchaburi 76000, Thailand. Email theteam@bedlinenshop.co.uk . Prices and payment Prices are in pounds sterling. The basket shows the product total, any discount and the delivery charge before you pay. Payment is completed through Stripe or PayPal. Orders An order is an offer to buy. A contract forms when we send an order confirmation. We may decline an order where an item is unavailable, details cannot be verified or fraud is suspected; any payment taken for a declined order is refunded in full. Product information We take reasonable care with descriptions, prices and photographs. Screen colour varies and textile measurements are nominal. If an obvious error affects your order, we contact you before it ships. Delivery, cancellation and returns The shipping and refunds and returns pages form part of these terms, including your right to cancel within 14 days of delivery. Your statutory rights Nothing in these terms takes away rights you have under the Consumer Rights Act 2015, the Consumer Contracts Regulations 2013 or any other law that cannot be excluded, including your rights when goods are faulty or not as described. Using this website Use the website lawfully. Do not interfere with its operation, attempt unauthorised access or copy its content for another business. Law and disputes These terms are governed by the law of England and Wales. If you live in Scotland or Northern Ireland you keep the protection of the mandatory law there and may bring proceedings in your own courts. If you have a complaint, email us first and we will try to put it right.",
    "url": "https://bedlinenshop.co.uk/terms-and-conditions/"
  }
}