Refunds and returns

Last updated 25 September 2026. This policy is reviewed periodically; if anything here is unclear, ask us before you order.

Changing your mind: 14 days from delivery

UK law gives you 14 days from the day your order is delivered to cancel the purchase, without giving a reason. Our own policy also accepts returns within 15 days of purchase. Whichever of the two gives you longer applies.

To cancel, tell us before the period ends. An email to theteam@bedlinenshop.co.uk with your order number is enough, or you can use the model form below. Then send the item back within 14 days of telling us.

What you pay and what we refund

You pay the cost of posting the item back to us. We refund the price you paid and the standard delivery charge, except any extra you paid to choose Express Delivery when free delivery was available. The refund goes back to the payment method you used, or is held as credit against a future order if you ask for that.

We make the refund within 14 days of receiving the item back, or of you showing us it has been sent if that is sooner. In practice we process a refund within 24 to 48 hours of the item arriving.

The condition of the item

Please send it back unused, with your receipt, order confirmation or other proof of purchase from this website, and in its original packaging where you can. You may handle an item as you would in a shop to see what it is like. If it has been used beyond that, the law lets us reduce the refund by the loss in value.

We cannot accept returns of items bought from other retailers.

Cancelling before it ships

You can cancel free of charge until the order ships. Most orders ship within 2 working days, so email us within 12 hours of ordering to be sure of catching it.

Faulty, damaged or incorrect items

This applies to everything we sell and nothing above affects it. If your order arrives faulty, damaged, not as described, or is not what you ordered, email us straight away with the order number and photographs. We repair it, replace it or refund you at no cost to you, and we pay the return postage.

If an order does not arrive, tell us and we will chase it with the courier.

Your rights under the Consumer Rights Act 2015 are not affected by anything on this page: goods must be as described, fit for their purpose and of satisfactory quality, and within 30 days of delivery you can reject faulty goods for a full refund.

Model cancellation form

Complete and return this form only if you wish to cancel the contract. You can copy it into an email.

To: Bed Linen Company UK, Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Email: theteam@bedlinenshop.co.uk

I hereby give notice that I cancel my contract of sale of the following goods: [item]

Ordered on [date] / received on [date]

Name: [your name]. Address: [your address]. Date: [date]

Who you are dealing with

Bed Linen Company UK, a division of Caruso Consulting Co Ltd. UK administration office: Suite 14, 18-19 Bennetts Hill, Birmingham, B2 5QJ, United Kingdom. Email theteam@bedlinenshop.co.uk.